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PROMO CODE FOR MICROSOFT OFFICE 365 BUSINESS PREMIUM REDDIT UPGRADE
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It was now confirmed that there was no escalation on 7/2 despite the promise, nor would I get an answer in 24 hours: February 11, 2022, 4:21 pmĥ) On 12/2 I contacted Microsoft for the 5th time for what should have been a trivial affair after all. Sorry, it's just not true February 11, 2022, 4:17 pmBī we are not denying that but, but we are ready to escalate this case so our Tier 2 team to look into the matter for you.

Please show me a record of this February 11, 2022, 4:17 pmB I was not reached by phone or by email February 11, 2022, 4:17 pmB I understand that, and as I could check last technician tried to reach you, but I will be escalating the case to higher support support, we could only set an appointment for escalation, February 11, 2022, 4:17 pm I understand your issue and yes we could see the subscription was cancelled, but I do not have authority to take any action on that, only Tier 2 team could resolve the issue for yo and I assure you it will be done in next 24 hours.įebruary 11, 2022, 4:13 pm And later I found out there wasn't any escalation) (I was also told that the escalation team had tried to call me, and when I called them out on that they admitted it hadn't happened. You should be able to receive a response from our Escalation Team within 24-72hrs.Ĥ) On 11/2 I contacted Microsoft for the 4th time and was told they would get back within 24 hours. Since the subscription had expired in a month, we will be escalating this case for further investigation. Thank you for waiting B, my manager and I reviewed the account and we found out that the subscription should really expire in Jan.

This never happened, despite them specifically telling me there would be an escalation: I was told they would get back in 24-72 hours. I also received a mail to which I replied that it needed a better solution, but no further action was taken by Microsoft.ģ) On 7/2 my account lapsed (which should not have happened, obviously) and I contacted Microsoft. On 11/1 I contacted Microsoft again and received a useless reply. Yeah, that's very fair January 7, 2022, 11:32 pmBĢ) A couple days later I discovered however that the validity was only one month. Sounds like a plan? January 7, 2022, 11:32 pm It's gonna be for a year, after a year, it'll be back to the usual annual payment of. I can give you the Microsoft 365 Family for a lesser price, however, I won't be able to return the Personal one January 7, 2022, 11:31 pm I was able to locate a better offer, if this will please you January 7, 2022, 11:30 pm I understand that, Microsoft is a small company that doesn't have many customers and of course such problems cannot be foreseen.Īnyway, Microsoft solved this by creating a new account and giving me a reduced price for 2022 to make up for the lost months. In the past I had tried to subscribe to Office 365 while on holiday and of course that also couldn't be treated. Now Microsoft is only a relatively young startup, so it is understandable that these things are not so easy.

On JanuI tried to upgrade from 365 personal to family.Īn interesting twist was that I had moved country, so I tried to pay the account with a credit card.

Short version: - I was given an offer that somehow vanished (7/1) - I was given no solution (11/1) - I was promised an escalation that didn't happen (7/2) - I was promised an answer in 24 hours that didn't happen (11/2) - I didn't receive ANY resolution despite several admissions that I should indeed have 365 family for a full year and that something had gone wrong.

PROMO CODE FOR MICROSOFT OFFICE 365 BUSINESS PREMIUM REDDIT UPGRADE

PROMO CODE FOR MICROSOFT OFFICE 365 BUSINESS PREMIUM REDDIT FULL

Promo code for microsoft office 365 business premium reddit